All class packages purchased are final and cannot be refunded or transferred. If you’re uncertain about completing a package within the stated validity, we suggest selecting a smaller bundle or one with a longer usage period.

Package Activation

According to specific packages, once you book your first class, your package will be activated. This includes when you have booked for a class, and then decided to cancel. The activation date will still be locked on the date you made your first booking. Packages will expire within 60 days if not activated, unless otherwise stated on the specific package terms and conditions.

Expiry & No Extensions

All packages come with a fixed expiry date and cannot be extended under any circumstances.

This is because our packages are not ongoing memberships. You’re purchasing multiple sessions at a discounted rate (original value: $350 per class), and these must be used within the validity period to enjoy the discount.
If your schedule is unpredictable or you travel frequently, we recommend opting for smaller packages.

No-Show Policy

Missing a reserved class without cancelling before the deadline will result in a forfeit of the credit used for the booking.
If your absence is due to illness, please email us at INFO@FITNESSPANDA.HK within 24 hours of the missed class with the subject: “No-Show Waiver Request.” Be sure to include a valid medical certificate as proof.
Requests submitted after the 24-hour window will be reviewed at our discretion and may not be approved.

Freeze Policy

If you’re injured, recovering from surgery, or away for travel, you may apply for a temporary hold on your package by emailing info@FITNESSPANDA.HK with appropriate documentation (e.g., doctor’s note or travel documents).

All freeze requests, including those not related to medical reasons, are subject to approval and must meet the following:
Minimum Freeze Duration: 2 weeks
Maximum Freeze Duration: Up to 50% of your original package term, based on your supporting documents
Processing Fee: $500 per request, payable in advance
Please note that retroactive freezes are not allowed. Requests must be submitted at least 7 days prior to your preferred freeze start date.

Pregnancy Policy

Congratulations on your pregnancy!

Rhythm Cycling
If you are new to indoor cycling, we advise against starting while pregnant. However, if you have been consistently attending classes and have medical clearance, you may continue attending as long as you feel comfortable, though we do not recommend joining after your third trimester.
Please notify our staff before class and complete an additional liability waiver.

Other Options During Pregnancy

• Convert your classes to Personal Pilates sessions

• Freeze your package based on our freeze policy

• Transfer your package to a friend

Once you’re ready to return postpartum, you can purchase a new package. Please email us your pregnancy proof at INFO@FITNESSPANDA.HK