FIRST TIMERS

I’m a beginner! How do I get started?

Our classes are beginner friendly and our instructors will guide you through bike setup before class.

What type of classes do you have and are they beginner friendly?

We offer rhythm-based indoor cycling classes suitable for all fitness levels.

Is spin safe?

Indoor cycling is generally safe when performed responsibly and with proper instruction.

How early should I arrive for my first class?

Please arrive at least 15 minutes before class for bike setup and introduction.

What can I expect in a spin class?

Expect a high-energy workout with music, cardio, choreography, and a supportive atmosphere.

MEMBERSHIP

How is membership charged?

Memberships are charged automatically according to your selected billing cycle.

How can I cancel my membership?

Please contact our team before your next billing cycle for cancellation assistance.

How do I book a class?

Classes can be booked through the Focus app or website.

How can I cancel a class booking? Will there be a fee?

Classes must be cancelled at least 12 hours before the scheduled class time. Late cancellations or no-shows will result in forfeiture of class credits or applicable charges.

When can I book classes?

Class schedules are available for booking up to 10 days in advance.

Where can I find detailed membership terms and conditions?

Please refer to our Terms & Conditions page for full policies.

STUDIO

What facilities do you have?

We provide lockers, changing areas, charging stations, complimentary amenities, and other studio facilities for members and guests.

Do you have water or would I need to bring my own?

Water is available at the studio, though we recommend bringing your own bottle.

Do you have shower rooms or changing rooms?

No, shower facilities are not available. However, we do provide changing areas, lockers, charging stations, and essential studio amenities.

PACKAGES

Why do you recommend booking classes through the Focus app?

The app provides faster booking, waitlist updates, and easier account access.

Can I use my package to book classes at all studios?

Package access depends on the package purchased and studio eligibility.

I want to share a package

Selected packages are shareable. Please refer to package details before purchase.

How does package activation dates work?

Packages activate upon your first class booking, including cancelled bookings.

I got injured, am I allowed to transfer my package to someone else?

Packages are generally non-transferable unless otherwise stated.

How do package expiry dates work?

Unused classes automatically expire after the package validity period.

STUDIO POLICIES

Cancellation Policy

Classes must be cancelled at least 12 hours before class start time to avoid penalties.

Class CHECK-IN

Please arrive at least 5 minutes before class starts to secure your spot.

Late Arrival

Late arrivals may not be permitted to enter class.

Absence due to medical reasons or extenuating circumstances

Please contact us within 24 hours with supporting documentation for review.