If a class has fewer than 5 participants 3 hours before its scheduled start time, the class may be cancelled. Credits will be returned automatically and members will be notified by email.
Schedules are released 1 week in advance.
Bookings open at 10:30AM for riders and 12:00PM onwards for ClassPass users.
All cancellations must be made at least 12 hours before class start time to avoid forfeiture of credits.
Bookings must be made using an account belonging to the rider attending the class.
Creating multiple accounts under the same individual is strictly prohibited.
Trial packages are limited to one purchase per person and intended for first-time riders only.
We reserve the right to refuse service if duplicate accounts are used to purchase additional trial packages.
Selling, transferring, or reselling classes or packages is strictly prohibited.
Members using Student Passes must present a valid student ID upon entry.
Arriving for Class
For safety reasons and to avoid disrupting the class experience, latecomers will not be permitted to enter.
First-time riders are required to arrive at least 15 minutes before class for a safety briefing and bike setup.
Please arrive at the studio at least 10 minutes before class starts.
ID checks may be required upon check-in.
Studio cycling shoes are not permitted inside washrooms. Please use the restroom before checking in.
Studio doors close punctually at class start time.
Riders denied entry due to late arrival will forfeit their class credit.
ClassPass users must contact ClassPass directly regarding no-show fee waivers.
During Class
Personal belongings may be brought into the studio but must not be placed near bike wheels or walkways.
No personal items may be placed on the studio floor during class.
Long-form filming or recording during class is strictly prohibited.
